Returns

We want you to be entirely happy with your purchase from us. If you change your mind after placing your order you are still able to make a cancellation, regardless of the reason, without any fee before the item is dispatched.

Once dispatched, if you have ordered the wrong item by mistake, we also allow you 14 days from the day following your delivery to let us know if you want to return your product(s) so long as they are unused. (Excludes business customers.)

Please note: You are responsible for the cost of returning unwanted/cancelled items to us, and for the value of the goods if they are diminished as a result of your handling whilst with you or in the return transit to us.

You may cancel your order within 14 days from the day following delivery subject to the following conditions and returns process:

For all cancellations:

• You must cancel wrinting an email to contact@symprojects.com within 14 days from delivery.
• You are responsible for the cost of sending back the goods.
• You have a statutory duty to take care of the goods. Damage or distress caused or allowed by you to the product may void your right to return the product.
• You may examine the goods as you would do when purchasing in a shop. You have a duty to take care of the goods. Cancelled orders where the goods are returned damaged, worn, scratched, modified (including software setup if applicable) or missing any of the supplied equipment, including filters, screens, stands, batteries and other accessories, will be rejected and returned to you.
• If the goods are returned with any damage, you will be charged for the diminished value of the goods.
• We recommend that goods should be sent by a recorded method of delivery as proof of return may be required. They should also be insured in case the goods are damaged during return transit.
• You are responsible for the security and safety of the goods until they are received and accepted back into our warehouse. If you do not use insurance and the goods are damaged or go missing you are fully liable for the cost of the goods.
• You are responsible for the cost of sending back the goods.
• Refunds for returned orders won't include the original postage costs.

Return address:

Symprojects

205 Gladiator Road

Cambourne

CB23 6JZ

United Kingdom